Thank you for placing an order through Di Morelli’s Online Store!
All returns must be approved by Di Morelli Head Office. Please contact us at 1(855)330-7714 or info@dimorelli.com for more details.
Online Orders
Customers who purchase products from Di Morelli´s website may return any unopened product by mail within thirty (30) days of the delivery at your own cost. Please note that all promotional products and gift with purchase, must also be returned.
Any discounted or promotional items are a FINAL SALE and cannot be refunded or exchanged. We reserve the right to refuse multiple returns of the same product type. products that are returned empty or less than half full will not be refunded. Product content must not be altered.
We recommend that you return all products via Canada Post and it is recommended to obtain a tracking number. Unfortunately, return shipping fees are not refundable. Di Morelli Skin Care Products is not responsible for returned packages that may be lost or damaged in transit.
If your package was damaged in shipment by the carrier and its content rendered unusable, notify us immediately at (855)330-7714 or info@dimorelli.com (Monday to Friday from 9:00 AM to 4:00 PM Pacific Time).
Refund approval is determined by Di Morelli Skin Care Products once your return has been received and inspected. If approved, you will be reimbursed on the credit card used for your original purchase.
Any concerns regarding a problem with your delivered order (missing product, incorrect product, damaged merchandise etc.) must be made within 3 days of receiving your parcel.
Products Purchased from Authorized Retailers
Di Morelli products purchased in all other retail locations must be returned to their original point of purchase. Please note: We do not accept returns on products that were purchased through eBay, Craigslist, Facebook Marketplace or any other unauthorized retailers of Di Morelli Skin Care Products. If you have any questions about Authorized Retailers, please contact our Customer Service Department (855)330-7714 or info@dimorelli.com.
If you should need further information regarding the return of any Di Morelli products, please do not hesitate to call or email us at (855)330-7714 or info@dimorelli.com, and it would be our pleasure to assist you however we can.
RETURN ADDRESS
Suite 701-1281 West Georgia Street
Vancouver, BC V6E 3J7
* From the date that the product is shipped