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Help Center

Contact Information

Call us toll free at +1-855-330-7714 or Email us at info@dimorelli.com if you have any questions about your skin please email info@dimorelli.com

Frequently Asked Questions

How do I know which products are best for my skin?

To find out which products are best for your skin, send your questions directly to info@dimorelli.com. Once our Skin Specialist receives your email, she will follow up with you with a personalized treatment plan that targets your skin’s biggest concerns. Our Skin Specialist can also be reached via our toll free number +1-855-330-7714.

What time does the Customer Service Department operate?

Our office is open Monday – Friday, 9:00 AM – 4:00 PM Pacific Time

Where can I buy Di Morelli Skin Care Products?

Our products are available to purchase through www.dimorelli.com. However, if you prefer to try our products in person, we have over 80 locations across Canada. You can find an authorized retailer in your area here: Store Locator

Are Di Morelli Products safe to be used during pregnancy?

It is not recommended to use Retinol Serum while pregnant. As every pregnancy is unique, we recommend speaking to your doctor before beginning a new skin care regimen while pregnant or breastfeeding.

Does Di Morelli Skin Care test its products on animals?

None of Di Morelli Skin Care products or ingredients are tested on animals

When should I apply Vitamin C Serum for Face and Eye?

We recommend applying Vitamin C Serum in the morning. It should be your first step after cleansing. As it is oil free and feels weightless on your skin, you can layer your moisturizer, sun protection and makeup over top without it feeling heavy or greasy.

How soon will I start seeing results from using Di Morelli Skin Care Products?

Depending on the skin concern you are trying to address as well as the products you are using, the time it takes for your results to show will vary. Many people report that their skin looks smoother, brighter and is visibly more healthy within their first few applications. However, there are some skin concerns that require long-term treatment, such as hyperpigmentation, acne and aging. Our Skin Specialist is happy to provide skin care advice and a customized treatment plan for you to help you achieve your long-term and short-term skin care goals.

Shipping Policy

Canadian Shipping

Di Morelli is based in Vancouver, British Columbia, Canada and offers FREE shipping for all orders over $50.

We use Expedited Shipping from Canada Post. The approximate delivery time is:

Local – 1 day

Regional – up to 3 days

National – up to 7 days

*Orders before 2:00 pm are processed and shipped from our warehouse on the same day Monday – Friday.

Delivery occurs Monday – Friday. Please allow for 2-3 additional days for rural and remote areas and PO Boxes.

To get your shipping status with Canada Post (WPCP), please visit www.canadapost.ca and enter the tracking number provided on your shipping confirmation.

US Shipping

For our United States customers when you spend $50 CAD or more on product we will give you FREE shipping to anywhere in the United States.

We use Expedited Shipping from Canada Post. The approximate delivery time is:

4 – 7 days

*Orders before 2:00 pm are processed and shipped from our warehouse on the same day Monday – Friday.

To get your shipping status with Canada Post (WPCP), please visit www.canadapost.ca and enter the tracking number provided on your shipping confirmation.

International Shipping

For our international customers when you spend $350 or more on product we will give you FREE shipping to anywhere on the globe.

We use International Parcel from Canada Post. The approximate delivery time is:

6 – 10 days

*Orders before 2:00 pm are processed and shipped from our warehouse on the same day Monday – Friday.

To get your shipping status with Canada Post (WPCP), please visit www.canadapost.ca and enter the tracking number provided on your shipping confirmation.

Di Morelli Skin Care will not cover additional shipping charges on orders that need to be shipped again due to an incorrect address or failure to pick up at a Canada Post location. It is the customer’s responsibility to cover additional shipping charges.

Return Policy

Return Policy

Thank you for placing an order through Di Morelli’s Online Store!

All returns must be approved by Di Morelli Head Office. Please contact us at +1-855-330-7714 or info@dimorelli.com for more details.

Online Orders

Customers who purchase products from Di Morelli´s website may return any unopened product by mail within thirty (30) days of the delivery at your own cost. Please note that all promotional products and gift with purchase, must also be returned.

Any discounted or promotional items are a FINAL SALE and cannot be refunded or exchanged. We reserve the right to refuse multiple returns of the same product type. products that are returned empty or less than half full will not be refunded. Product content must not be altered.

We recommend that you return all products via Canada Post and it is recommended to obtain a tracking number. Unfortunately, return shipping fees are not refundable. Di Morelli Skin Care Products is not responsible for returned packages that may be lost or damaged in transit.

If your package was damaged in shipment by the carrier and its content rendered unusable, notify us immediately at +1-855-330-7714 or info@dimorelli.com (Monday to Friday from 9:00 AM to 4:00 PM Pacific Time).

Refund approval is determined by Di Morelli Skin Care Products once your return has been received and inspected. If approved, you will be reimbursed on the credit card used for your original purchase.

Any concerns regarding a problem with your delivered order (missing product, incorrect product, damaged merchandise etc.) must be made within 3 days of receiving your parcel.

Products Purchased from Authorized Retailers

Di Morelli products purchased in all other retail locations must be returned to their original point of purchase. Please note: We do not accept returns on products that were purchased through eBay, Craigslist, Facebook Marketplace or any other unauthorized retailers of Di Morelli Skin Care Products. If you have any questions about Authorized Retailers, please contact our Customer Service Department +1-855-330-7714 or info@dimorelli.com.

If you should need further information regarding the return of any Di Morelli products, please do not hesitate to call or email us at +1-855-330-7714 or info@dimorelli.com, and it would be our pleasure to assist you however we can.

Return Address

Suite 701-1281 West Georgia Street

Vancouver, BC V6E 3J7

* From the date that the product is shipped

Promotions and Discount Codes

Promotions and Discount Codes

  • Any discounts or promotional items cannot be refunded or exchanged
  • No price adjustments on previous orders
  • All purchases at a discounted price are final sale

 

To use a discount code, proceed to the checkout page and enter the discount code in its entirety in the “Gift card or discount code” field. Discount codes are not case sensitive. Once the code is accepted, the discount will be subtracted from your order.

 

Discount codes cannot be used in combination with any other promotions and are strictly limited to one per order. Discount codes are available while supplies last and cannot be used once expired. In some cases, discount codes can only be redeemed once per person. Dimorelli.com discount codes are not intended to be shared on online forums or public sites. Di Morelli Skin Care Products reserves the right to disable discount codes at any time. Any orders that misuse discount codes may be subjected to verification and cancellation.

 

Promotions and discount codes are not redeemable for cash.