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Return Policy


Thank you for placing an order through Di Morelli’s Online Store!

All returns must be approved by Di Morelli Head Office. Please contact us at 1(855)330-7714 or for more details.

Customers who purchase products from Di Morelli´s website may return any unopened product by mail within thirty (30) days of the delivery at your own cost. Please note that all promotional products and gift with purchases, must be returned.

Any discounted items are a FINAL SALE.

We recommend that you return all products and that you send your return via Canada Post for your protection and to insure prompt delivery. It is recommended to obtain a tracking number. We’re sorry, but return shipping fees are not refundable.

If your package was damaged in shipment by the carrier, and its content rendered unusable notify us immediately at (855)330-7714 (Monday to Friday from 9:00 AM to 5:00 PM Pacific Time).

Any concerns regarding a problem with your delivered order (missing product, incorrect product, damaged merchandise etc.) must be made within 3 days of receiving your parcel.

Di Morelli products purchased in all other locations must be returned to their original point of purchase. Please note: We do not accept returns on products that were purchased through eBay or any other unauthorized retailers of Di Morelli Skin Care Products. If you have any questions about Authorized Retailers, please contact our Customer Service Department.

  If you should need further information regarding the return of any Di Morelli products, please do not hesitate to call or email us at (855)330-7714, and it would be our pleasure to assist you however we can.

A 30-day* money back guarantee is offered on all products except discontinued and discounted items, unless otherwise stated. We regret products that are returned empty will not always be refunded.


Suite 701-1281 West Georgia Street

Vancouver, BC V6E 3J7


* From the date that the product is shipped



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