CONTACT US
Our Skin Specialists are here to help!
+ Answer any questions you may have about our products
+ Product recommendations to meet your skin care goals
+ Guide you in integrating the right products into your routine
Please note: We do our best to respond to all customer inquires within 2 business days
Store Locator
Find a retail location near you
Dr Morrell’s Medical Aesthetics Clinic
Medical Rejuvenation Centre
Medical Rejuvenation Centre
1281 West Georgia St, Vancouver, Canada
V6E 3J7
V6E 3J7
Frequently Asked Questions
Our Products
Shipping and Returns
Payments and Billing
Our Products
How do I know which products are best for my skin?
To find out which products are best for your skin, send your questions directly to info@dimorelli.com. Once our Skin Specialist receives your email, she will follow up with you with a personalized treatment plan that targets your skin’s biggest concerns. Our Skin Specialist can also be reached via our toll free number +1-855-330-7714.
Where can I buy Di Morelli Skin Care Products?
Our products are available to purchase through our online store. However, if you prefer to try our products in person, we have over 145 locations across Canada. You can find an authorized retailer in your area by searching on our store locator.
How do airless pumps work?
All of our packaging is strawless and uses airless pump technology. When you press down on the pump, it creates a vacuum effect that raises a platform in the bottom of the bottle and pushes out the product. We strongly recommend that you do not open the bottle, as that will let air into the packaging and unfortunately will cause the pump to no longer work.
If you have any issues with the pump not working, here is how to resolve the issue:
1 - Do not open the bottle - this will allow air in
2 - Holding the bottle upright, tap on the bottom of the bottle and then pump to remove any air bubbles.
3 - When beginning a new bottle, it typically takes 10-20 pumps for the product to dispense. In some cases it can be more.
Are Di Morelli products safe on sensitive skin?
Di Morelli Skin Care was created for people who are looking for targeted treatment to give them desired results. All our products contain medical grade ingredients which are clinically proven and effective. They are meant for sensitive skin, however we recommend doing a patch test or trying our samples before buying full-sized bottles.
Can I consult your skin esthetician for suggestions on which products to choose?
To help you understand your skin type and the products that would be suitable for you. You can try our skin quiz (link here) or write at info@dimorelli.com, where our skin specialist will work out a personalized treatment plan that targets your skin’s biggest concerns.
Can I try Di Morelli Products before purchasing?
E-mail us at info@dimorelli.com and we will send you a free sample of the treatment you are looking for or if you want to try our products for the first time.
How soon will I start seeing results from using Di Morelli Skin Care Products?
Depending on the skin concern you are trying to address as well as the products you are using, the time it takes for your results to show will vary. Many people report that their skin looks smoother, brighter and is visibly more healthy within their first few applications. However, there are some skin concerns that require long-term treatment, such as hyperpigmentation, acne and aging. Our Skin Specialist is happy to provide skin care advice and a customized treatment plan for you to help you achieve your long-term and short-term skin care goals.
Are Di Morelli Products safe to be used during pregnancy?
It is not recommended that you use a Retinol Serum while pregnant. As every pregnancy is unique, we recommend speaking to your doctor before beginning a new skin care routine while pregnant or breastfeeding.
Does Di Morelli Skin Care test its products on animals?
No. None of Di Morelli Skin Care products or ingredients are tested on animals.
Are Di Morelli products Vegan?
All of Di Morelli Skin Care Products are vegan, except Brightener Serum which contains Lactic Acid, an alpha hydroxy acid derived from milk.
Shipping and Returns
Return Policy
Customers who purchase products directly from our website may return any unopened and unused product by mail within thirty (30) days of delivery. Return shipping costs are the responsibility of the customer and are non-refundable.
To qualify for a refund:
- Products must be unopened, unused, and in their original packaging.
- Promotional items and gifts with purchase must also be returned to receive a full refund.
- Discounted or promotional items, including those purchased during sales events, are final sale and are not eligible for return or exchange.
- Accessories are final sale and non-refundable.
- Returns of the same product type in excessive quantities may be refused at our discretion.
- Any item returned empty, partially used (less than half-full), or altered in any way will not be refunded.
We recommend returning your package via Canada Post with a tracking number, as Di Morelli Skin Care Products is not responsible for lost or damaged return shipments.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to the original method of payment.
Damaged or Incorrect Orders
If your package arrives damaged in transit, or if you received the wrong item or are missing a product, please contact us within 3 days of delivery at:
info@dimorelli.com
Monday to Friday, 9:00 AM – 4:00 PM Pacific Time
Product Quality Concerns
If you experience a quality issue with the product or packaging, please notify us within 30 days of receiving your order. This includes concerns such as product consistency, packaging defects, or unusual odor. Our team will evaluate the concern and determine the appropriate next steps.
Important Notes
- We do not offer exchanges at this time.
- Original shipping fees are non-refundable.
- Di Morelli Skin Care reserves the right to update or modify this return policy at any time without prior notice.
Products Purchased from Authorized Retailers
Di Morelli Skin Care products purchased from authorized retail locations (including pharmacies, spas, and clinics) must be returned directly to the original place of purchase, in accordance with that retailer’s return policy.
Please note: We do not accept returns or exchanges for products purchased from unauthorized sellers, including but not limited to eBay, Craigslist, Facebook Marketplace, or any other unofficial third-party platforms.
+1-855-330-7714
info@dimorelli.com
Refund Policy
We offer a full refund for products that arrive damaged, with a broken seal, or otherwise compromised during shipping. If this occurs, please contact us at info@dimorelli.com within 3 days of receiving your order, and include photos of the issue for our review.
Please note:
If you are not satisfied with a Di Morelli product for any reason, please contact us within 30 days of the purchase date at info@dimorelli.com. Our team will assess the concern and determine the most appropriate resolution, which may include a refund or alternative solution, at our discretion.
- All refunds are issued to the original method of payment used at checkout.
- We reserve the right to decline refund requests if products are used, altered, or returned outside the policy timeframes.
- Refunds will not be issued for items purchased from unauthorized retailers or third-party platforms (e.g., eBay, Facebook Marketplace).
How Long does it take to receive a refund for returned products?
We aim to process all refunds in a timely manner. Once your return is received and the refund is approved, a credit will be issued to the original method of payment used at checkout.
Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.
Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.
I haven't received my refund yet, What should i do?
If you've received confirmation from us that your refund has been processed, but the funds haven’t appeared in your account, we recommend the following:
- Check with your bank or credit card provider, as processing times can vary.
- Confirm that enough time (usually 5–10 business days) has passed since the refund was issued.
- If it still hasn't appeared after that, please contact us at info@dimorelli.com, and we’ll be happy to assist you further.
Shipping Policy
Di Morelli is based in Vancouver, British Columbia, Canada, and offers FREE shipping on all orders over $60 (before tax) within Canada.
Estimated Delivery Times:
Order Tracking:
Undeliverable Packages:
We are not responsible for delivery issues resulting from:
We ship via Canada Post, UPS, or Purolator, depending on your delivery location and the most efficient service available.
- Local: 1 business day
- Regional: Up to 3 business days
- National: Up to 7 business days
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to monitor your delivery status online.
We are not responsible for delivery issues resulting from:
- Incorrect or incomplete shipping addresses
- Missing unit or apartment numbers
- No one available to receive the package at the time of delivery
U.S. Shipping Policy
For our customers in the United States, we offer FREE shipping on all orders of $100 USD or more.
Estimated Delivery Time:
Orders are shipped using Canada Post or FedEx, depending on your delivery location and the most efficient service available.
- 4–10 business days
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment.
Duties & Taxes
Orders shipped to the United States may be subject to import duties, taxes, or customs fees, depending on your local regulations. These charges are not included in your purchase price and are the responsibility of the customer.
Di Morelli Skin Care is not responsible for any additional fees charged at the border and cannot refund or reimburse these costs.
Di Morelli Skin Care is not responsible for any additional fees charged at the border and cannot refund or reimburse these costs.
Delivery Issues and Address Accurancy
Please ensure that all shipping information is complete and accurate at checkout. Di Morelli Skin Care is not responsible for orders that cannot be delivered due to:
- Incorrect or incomplete address
- Failure to retrieve the package from the local post office or delivery location
- Refused or unclaimed shipments
International Shipping Policy
For our international customers, we offer FREE shipping on all orders of $350 CAD or more.
Orders are shipped using international parcel services via Canada Post or other global carriers, depending on the destination and most efficient delivery method.
- 6–20 business days
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your shipment at www.canadapost.ca or through the tracking system provided by the shipping carrier.
Duties & Taxes
International orders may be subject to import duties, taxes, and customs fees as determined by your country’s regulations. These charges are not included in the product price or shipping cost and are the responsibility of the customer. Di Morelli Skin Care cannot refund or reimburse any customs-related fees.
Delivery Issues and Address Accuracy
Please ensure that all shipping information is complete and accurate at checkout. Di Morelli Skin Care is not responsible for orders that cannot be delivered due to:
- Incorrect or incomplete address
- Failure to retrieve the package from the local post office or delivery location
- Refused or unclaimed shipments
Payments and Billing
Payments & Billing
What forms of payment do you accept?
Is my payment secure?
Do I have to subscribe to anything?
No. All orders placed through dimorelli.com are one-time purchases. There are no hidden fees or recurring charges once your transaction is complete.
Customers can use credit cards, Shop Pay or Afterpay to purchase Di Morelli products online.
Yes. We use secure payment gateways to ensure all purchases are protected and your information remains confidential.
No. All orders placed through dimorelli.com are one-time purchases. There are no hidden fees or recurring charges once your transaction is complete.
Promotions & Discount Codes
- All discounted and promotional items are final sale and cannot be refunded or exchanged.
- No price adjustments will be made on previous orders.
- Discount codes cannot be applied to Kits or Bundles.
- Discount codes are valid on regular-priced, individual products only and cannot be combined with other discounts.
To use a discount code:
Important notes:
- Proceed to the checkout page.
- Enter the full code in the “Gift card or discount code” field.
- Once accepted, the discount will be automatically applied.
Important notes:
- Discount codes are not case sensitive.
- Only one code can be used per order.
- Codes are available while supplies last and cannot be used after expiration.
- In some cases, codes may be limited to one use per customer.
- Discount codes shared on public forums or unauthorized websites may be disabled without notice.
- Di Morelli Skin Care Products reserves the right to verify and cancel any orders where discount codes are misused.
- Promotions and discount codes are not redeemable for cash
About Afterpay
Afterpay allows you to buy now and pay later in four interest-free installments, every two weeks. Your order ships as usual, and you pay over time—with no hidden fees when payments are made on time.
To use Afterpay:
- Select Afterpay at checkout.
- Log in or create an Afterpay account.
- Pay the first installment at the time of purchase.
- Remaining payments are automatically charged every two weeks.
Requirements:
- You must be 18+ and a resident of Canada or the U.S.
- A valid credit card is required.
- Approval is subject to Afterpay’s eligibility criteria.
Our Products
Shipping and Returns
Payments and Billing
How do I know which products are best for my skin?
To find out which products are best for your skin, send your questions directly to info@dimorelli.com. Once our Skin Specialist receives your email, she will follow up with you with a personalized treatment plan that targets your skin’s biggest concerns. Our Skin Specialist can also be reached via our toll free number +1-855-330-7714.
Where can I buy Di Morelli Skin Care Products?
Our products are available to purchase through our online store. However, if you prefer to try our products in person, we have over 145 locations across Canada. You can find an authorized retailer in your area by searching on our store locator.
How do airless pumps work?
All of our packaging is strawless and uses airless pump technology. When you press down on the pump, it creates a vacuum effect that raises a platform in the bottom of the bottle and pushes out the product. We strongly recommend that you do not open the bottle, as that will let air into the packaging and unfortunately will cause the pump to no longer work.
If you have any issues with the pump not working, here is how to resolve the issue:
1 - Do not open the bottle - this will allow air in
2 - Holding the bottle upright, tap on the bottom of the bottle and then pump to remove any air bubbles.
3 - When beginning a new bottle, it typically takes 10-20 pumps for the product to dispense. In some cases it can be more.
If you have any issues with the pump not working, here is how to resolve the issue:
1 - Do not open the bottle - this will allow air in
2 - Holding the bottle upright, tap on the bottom of the bottle and then pump to remove any air bubbles.
3 - When beginning a new bottle, it typically takes 10-20 pumps for the product to dispense. In some cases it can be more.
Are Di Morelli products safe on sensitive skin?
Di Morelli Skin Care was created for people who are looking for targeted treatment to give them desired results. All our products contain medical grade ingredients which are clinically proven and effective. They are meant for sensitive skin, however we recommend doing a patch test or trying our samples before buying full-sized bottles.
Can I consult your skin esthetician for suggestions on which products to choose?
To help you understand your skin type and the products that would be suitable for you. You can try our skin quiz (link here) or write at info@dimorelli.com, where our skin specialist will work out a personalized treatment plan that targets your skin’s biggest concerns.
Can I try Di Morelli Products before purchasing?
E-mail us at info@dimorelli.com and we will send you a free sample of the treatment you are looking for or if you want to try our products for the first time.
How soon will I start seeing results from using Di Morelli Skin Care Products?
Depending on the skin concern you are trying to address as well as the products you are using, the time it takes for your results to show will vary. Many people report that their skin looks smoother, brighter and is visibly more healthy within their first few applications. However, there are some skin concerns that require long-term treatment, such as hyperpigmentation, acne and aging. Our Skin Specialist is happy to provide skin care advice and a customized treatment plan for you to help you achieve your long-term and short-term skin care goals.
Are Di Morelli Products safe to be used during pregnancy?
It is not recommended that you use a Retinol Serum while pregnant. As every pregnancy is unique, we recommend speaking to your doctor before beginning a new skin care routine while pregnant or breastfeeding.
Does Di Morelli Skin Care test its products on animals?
No. None of Di Morelli Skin Care products or ingredients are tested on animals.
Are Di Morelli products Vegan?
All of Di Morelli Skin Care Products are vegan, except Brightener Serum which contains Lactic Acid, an alpha hydroxy acid derived from milk.
Return Policy
Customers who purchase products directly from our website may return any unopened and unused product by mail within thirty (30) days of delivery. Return shipping costs are the responsibility of the customer and are non-refundable.
To qualify for a refund:
- Products must be unopened, unused, and in their original packaging.
- Promotional items and gifts with purchase must also be returned to receive a full refund.
- Discounted or promotional items, including those purchased during sales events, are final sale and are not eligible for return or exchange.
- Accessories are final sale and non-refundable.
- Returns of the same product type in excessive quantities may be refused at our discretion.
- Any item returned empty, partially used (less than half-full), or altered in any way will not be refunded.
We recommend returning your package via Canada Post with a tracking number, as Di Morelli Skin Care Products is not responsible for lost or damaged return shipments.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to the original method of payment.
Damaged or Incorrect Orders
If your package arrives damaged in transit, or if you received the wrong item or are missing a product, please contact us within 3 days of delivery at:
info@dimorelli.com
Monday to Friday, 9:00 AM – 4:00 PM Pacific Time
Product Quality Concerns
If you experience a quality issue with the product or packaging, please notify us within 30 days of receiving your order. This includes concerns such as product consistency, packaging defects, or unusual odor. Our team will evaluate the concern and determine the appropriate next steps.
Important Notes
- We do not offer exchanges at this time.
- Original shipping fees are non-refundable.
- Di Morelli Skin Care reserves the right to update or modify this return policy at any time without prior notice.
Products Purchased from Authorized Retailers
Di Morelli Skin Care products purchased from authorized retail locations (including pharmacies, spas, and clinics) must be returned directly to the original place of purchase, in accordance with that retailer’s return policy.
Please note: We do not accept returns or exchanges for products purchased from unauthorized sellers, including but not limited to eBay, Craigslist, Facebook Marketplace, or any other unofficial third-party platforms.
+1-855-330-7714
info@dimorelli.com
Refund Policy
We offer a full refund for products that arrive damaged, with a broken seal, or otherwise compromised during shipping. If this occurs, please contact us at info@dimorelli.com within 3 days of receiving your order, and include photos of the issue for our review.
Please note:
If you are not satisfied with a Di Morelli product for any reason, please contact us within 30 days of the purchase date at info@dimorelli.com. Our team will assess the concern and determine the most appropriate resolution, which may include a refund or alternative solution, at our discretion.
- All refunds are issued to the original method of payment used at checkout.
- We reserve the right to decline refund requests if products are used, altered, or returned outside the policy timeframes.
- Refunds will not be issued for items purchased from unauthorized retailers or third-party platforms (e.g., eBay, Facebook Marketplace).
How Long does it take to receive a refund for returned products?
We aim to process all refunds in a timely manner. Once your return is received and the refund is approved, a credit will be issued to the original method of payment used at checkout.
Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.
Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.
I haven't received my refund yet, What should i do?
If you've received confirmation from us that your refund has been processed, but the funds haven’t appeared in your account, we recommend the following:
- Check with your bank or credit card provider, as processing times can vary.
- Confirm that enough time (usually 5–10 business days) has passed since the refund was issued.
- If it still hasn't appeared after that, please contact us at info@dimorelli.com, and we’ll be happy to assist you further.
Shipping Policy
Di Morelli is based in Vancouver, British Columbia, Canada, and offers FREE shipping on all orders over $60 (before tax) within Canada.
Estimated Delivery Times:
Order Tracking:
Undeliverable Packages:
We are not responsible for delivery issues resulting from:
We ship via Canada Post, UPS, or Purolator, depending on your delivery location and the most efficient service available.
- Local: 1 business day
- Regional: Up to 3 business days
- National: Up to 7 business days
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to monitor your delivery status online.
We are not responsible for delivery issues resulting from:
- Incorrect or incomplete shipping addresses
- Missing unit or apartment numbers
- No one available to receive the package at the time of delivery
U.S. Shipping Policy
For our customers in the United States, we offer FREE shipping on all orders of $100 USD or more.
Estimated Delivery Time:
Orders are shipped using Canada Post or FedEx, depending on your delivery location and the most efficient service available.
- 4–10 business days
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment.
Duties & Taxes
Orders shipped to the United States may be subject to import duties, taxes, or customs fees, depending on your local regulations. These charges are not included in your purchase price and are the responsibility of the customer.
Di Morelli Skin Care is not responsible for any additional fees charged at the border and cannot refund or reimburse these costs.
Di Morelli Skin Care is not responsible for any additional fees charged at the border and cannot refund or reimburse these costs.
Delivery Issues and Address Accurancy
Please ensure that all shipping information is complete and accurate at checkout. Di Morelli Skin Care is not responsible for orders that cannot be delivered due to:
- Incorrect or incomplete address
- Failure to retrieve the package from the local post office or delivery location
- Refused or unclaimed shipments
International Shipping Policy
For our international customers, we offer FREE shipping on all orders of $350 CAD or more.
Orders are shipped using international parcel services via Canada Post or other global carriers, depending on the destination and most efficient delivery method.
- 6–20 business days
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your shipment at www.canadapost.ca or through the tracking system provided by the shipping carrier.
Duties & Taxes
International orders may be subject to import duties, taxes, and customs fees as determined by your country’s regulations. These charges are not included in the product price or shipping cost and are the responsibility of the customer. Di Morelli Skin Care cannot refund or reimburse any customs-related fees.
Delivery Issues and Address Accuracy
Please ensure that all shipping information is complete and accurate at checkout. Di Morelli Skin Care is not responsible for orders that cannot be delivered due to:
- Incorrect or incomplete address
- Failure to retrieve the package from the local post office or delivery location
- Refused or unclaimed shipments
What forms of payment do you accept?
Customers can use credit cards, Shop Pay or Afterpay to purchase Di Morelli products online.
Is my payment secure?
Yes. We use secure payment gateways to ensure all purchases are protected and your information remains confidential.
Do I have to subscribe to anything?
No. All orders placed through dimorelli.com are one-time purchases. There are no hidden fees or recurring charges once your transaction is complete.
Promotions & Discount Codes
- All discounted and promotional items are final sale and cannot be refunded or exchanged.
- No price adjustments will be made on previous orders.
- Discount codes cannot be applied to Kits or Bundles.
- Discount codes are valid on regular-priced, individual products only and cannot be combined with other discounts.
To use a discount code:
Important notes:
- Proceed to the checkout page.
- Enter the full code in the “Gift card or discount code” field.
- Once accepted, the discount will be automatically applied.
Important notes:
- Discount codes are not case sensitive.
- Only one code can be used per order.
- Codes are available while supplies last and cannot be used after expiration.
- In some cases, codes may be limited to one use per customer.
- Discount codes shared on public forums or unauthorized websites may be disabled without notice.
- Di Morelli Skin Care Products reserves the right to verify and cancel any orders where discount codes are misused.
- Promotions and discount codes are not redeemable for cash
About Afterpay
Afterpay allows you to buy now and pay later in four interest-free installments, every two weeks. Your order ships as usual, and you pay over time—with no hidden fees when payments are made on time.
To use Afterpay:
- Select Afterpay at checkout.
- Log in or create an Afterpay account.
- Pay the first installment at the time of purchase.
- Remaining payments are automatically charged every two weeks.
Requirements:
- You must be 18+ and a resident of Canada or the U.S.
- A valid credit card is required.
- Approval is subject to Afterpay’s eligibility criteria.